We aim to respond to all inquiries within one business day.

During your free 45-minute consultation, we'll meet you and your pets, discuss their history, personalities, and any concerns you may have. We'll assess their individual needs, answer your questions, and explain our introduction process. By the end of the consultation, you'll have a clear understanding of the recommended approach and the next steps for a safe and positive introduction.

I am based in Rolleston but can travel for additional fee's. 

Your trust is important to us. We take the security of your home, your keys, and your pets very seriously. We use two Bluetooth trackers one attached to your house keys and one attached to your pet's harness for added peace of mind.

For Apple users, the trackers work with the Find My app on iPhone and iPad. For Android users, they work with the Find My Device (Find Hub) app. This provides an extra layer of security and helps locate your keys or lead if they are ever misplaced.

Your keys are only used for scheduled visits and are never labelled with your personal details. We understand that your home security is important. Any access information you provide, such as security door, gate, or alarm codes, is treated as confidential and only used for scheduled visits. We will notify you before and after each session so you know when we arrive and when your pet care visit has been completed. We take care to follow your instructions, ensure all doors, gates, and security measures are properly secured after each visit, and never share your personal access information.

We kindly ask for at least 24 hours notice if you need to cancel or reschedule your pet's booking. Cancellations made with less than 24 hours' notice will incur a cancellation fee of 50% of the scheduled service, same day cancellations may be charged the full service fee. Thank you for your understanding and support of our small business. 

The safety and wellbeing of your pet is our priority. We reserve the right to cancel or reschedule appointments due to severe weather, unsafe conditions, illness, emergencies, or other circumstances beyond our control. If we need to cancel your booking, we will notify you as soon as possible and offer to reschedule your appointment. If you choose not to reschedule, or if we are unable to provide the service, a full refund of any booking fees or payments made will be issued. 

Thank you for your understanding and support of our small business.

Additional fees are in the drop down menu.

I am police vetted and will provide references and proof upon request